According to "AI Agents in Fintech: Tackling Credit, Compliance & Customer Experience Challenges in NYC," a blog post by Naskay, AI agents are not supposed to "take over" the sector. Rather, they are characterized as a force for good that tackles major issues by increasing productivity, cutting expenses, and improving the client experience. https://naskay.in/blog/ai-agents-in-fintech-customer-experience-2025/