What is SaaS Churn Rate? SaaS churn rate refers to the number of customers who stop using a SaaS product within a specific time frame. It is a crucial metric that indicates customer satisfaction and business sustainability. There are two main types of churn: Customer churn – The percentage of users who cancel their subscriptions. Revenue churn – The percentage of recurring revenue... https://blog.agamitechnologies.com/saas-churn-rate/